Your orders can be paid for using the following payment methods: Credit/Debit Card, Bank Transfers, Cryptocurrencies (in some cases). Credit or Debit Card We accept all major credit and debit cards through our merchant provider (Stripe). All payments are processed directly on that provider and we don’t store or even…
We do offer different kind of discounts above our prices when some conditions are meet as shown below: Coupon code (One-off discount); Payment method; Subscription length; Monthly spend (volume discount) / charity status (dedicated discount). All the above-mentioned discounts can be combined together. Coupon code A coupon code can be…
It may happen that, while renewing a subscription, you may choose the wrong Virtual Desktop or even subscribe for a new one.The same could happen when subscribing for the first time and, later on, you figure out that you picked the wrong plan. If this is the case, don’t worry!…
When you choose the Operating System for your Virtual Desktop, you can pick from a limited list of OS templates which have been heavily tested by us. However, once you take control of your VD, you may want to install (and uninstall) additional software, including OS updates, and/or change some…
Before you’ll be able to access your Virtual Desktop you need to create it, by choosing the plan that best suits your needs, the operating system and needed options like public IPv4 address or automatic backups.Once created, the operating system requires about 3-5 minutes to install and then you’ll be…
Just like any other PC, server or smartphone, your virtual desktop may be infected by viruses or hacked if you don’t put in place adequate protections, such as antivirus, firewall, strong passwords, promptly system updates and, last but not least, common sense. The vast majority of the system violations are…
There are basically two reasons why you may experience slowness while using your virtual desktop: system overload; slow Internet connection and/or high latency. Before you search for a solution, you need to understand which from the issues mentioned above is causing the slowness. In rare cases, you can have both!…
Unfortunately, virtual desktops are not immune to software corruptions, just like a physical PC, so, if any of the components of the OS is involved, it may not boot anymore. The most common events that could lead to OS corruption are: suddenly powering off (or resetting) your virtual desktop without…
There are many reasons why you may not be able to connect to your virtual desktop, the following is the list of the most common ones: your virtual desktop is powered off your OS has crashed your virtual desktop is offline due to wrong network card settings RDP/NX service is…
There are many reasons why a virtual desktop may have been suspended. However, most of the cases regard free trial abuses. In order to give you an idea on why your desktop has been suspended, below are a list of potential causes: you signed up using a temporary email or…