• What to do if you paid for the wrong plan or desktop

    It may happen that, while renewing a subscription, you may choose the wrong Virtual Desktop or even subscribe for a new one.The same could happen when subscribing for the first time and, later on, you figure out that you picked the wrong plan. If this is the case, don’t worry!…

  • What to do if the OS is not stable

    When you choose the Operating System for your Virtual Desktop, you can pick from a limited list of OS templates which have been heavily tested by us. However, once you take control of your VD, you may want to install (and uninstall) additional software, including OS updates, and/or change some…

  • How to create a Virtual Desktop

    Before you’ll be able to access your Virtual Desktop you need to create it, by choosing the plan that best suits your needs, the operating system and needed options like public IPv4 address or automatic backups.Once created, the operating system requires about 3-5 minutes to install and then you’ll be…

  • What to do if your Virtual Desktop got infected or hacked

    Just like any other PC, server or smartphone, your virtual desktop may be infected by viruses or hacked if you don’t put in place adequate protections, such as antivirus, firewall, strong passwords, promptly system updates and, last but not least, common sense. The vast majority of the system violations are…

  • What to do if your Virtual Desktop is slow

    There are basically two reasons why you may experience slowness while using your virtual desktop: system overload; slow Internet connection and/or high latency. Before you search for a solution, you need to understand which from the issues mentioned above is causing the slowness. In rare cases, you can have both!…

  • What to do if the OS is corrupted and doesn’t boot anymore

    Unfortunately, virtual desktops are not immune to software corruptions, just like a physical PC, so, if any of the components of the OS is involved, it may not boot anymore. The most common events that could lead to OS corruption are: suddenly powering off (or resetting) your virtual desktop without…

  • What to do if your Virtual Desktop is not reachable

    There are many reasons why you may not be able to connect to your virtual desktop, the following is the list of the most common ones: your virtual desktop is powered off your OS has crashed your virtual desktop is offline due to network card problems or settings RDP/NX service…

  • What to do if your Virtual Desktop has been suspended

    There are many reasons why a virtual desktop may have been suspended. However, most of the cases regard free trial abuses. In order to give you an idea on why your desktop has been suspended, below are a list of potential causes: you signed up using a temporary email or…

  • How to access your Virtual Desktop

    Assuming that you have a capable device and a decent internet connection, there are 3 ways to access your ubiDesktop® Virtual Desktop: Microsoft Remote Desktop Protocol (RDP) or NX Protocol (for Linux VD only) VNC® Protocol (Virtual Network Computing) Third-party software of your choice (e.g. Team Viewer, Anydesk, FreeNX, etc.)…

  • Why use a Virtual Desktop?

    There are many reasons why you or your company might consider using remote VDs (virtual desktops). With VDs you can do nearly the same tasks you would do on a physical PC, but with the advantages of the cloud infrastructure, such as: computing poweryou can take advantage of the latest…